No, product modification is prohibited. If you modify the electrical or mechanical system of our products in any way, you forfeit the warranty and related rights concerning the purchased product. Furthermore, through improper use of the system you generally reduce the service life and risk damage to the Drive Unit and the product itself. In addition to this, you endanger your own safety and the safety of others, resulting in the danger of accidents attributable to the modification, high personal liability costs, and even the danger of legal proceedings.

Il range di autonomia della batteria è riportato nella scheda prodotto. Non è possibile fornire un chilometraggio univoco di autonomia poiché essa dipende da diversi fattori, quali: il peso del conducente, la temperatura esterna, le condizioni del manto stradale, il livello di assistenza utilizzato, il numero di stop e partenze, etc.

The IP protection level of each product can be found on the data sheet. This level makes the motor resistant to water splashes and possible dust ingress, but not to being immersed in water or used in heavy rain. Use under these circumstances is not recommended.

In this case, PLATUM customer service should be contacted to request reinstatement of the missing parts.

In the event of an error, please refer to the printed instruction manual or the one on the product page of the website, where the specifications for each error and what to do. If the error cannot be traced or the malfunction continues, please contact PLATUM customer service.

A pedal-assisted bicycle or e-bike is a bicycle equipped with an auxiliary electric motor that is only activated when the pedals are operated. The motor, therefore, does not replace the muscular work of the legs but helps them to do less fatigue.

The bicycles we sell meet the requirements of European Directive 2002/24/EC and comply with the Italian regulations on speed limits for riding an e-bike on public roads, i.e. they are fitted with a motor with a maximum power output of 250 W and assistance up to a maximum speed of 25 km/h.

The bicycles we sell meet the requirements of European Directive 2002/24/EC and comply with the Italian regulations on speed limits for riding an e-bike on public roads, i.e. they are fitted with a motor with a maximum power output of 250 W and assistance up to a maximum speed of 25 km/h.

The Highway Code puts e-bikes or electric pedal-assisted bicycles on an equal footing with conventional bicycles, so they can be ridden anywhere where access to conventional bikes is guaranteed.

The Highway Code prohibits the transport of passengers on bicycles, unless the vehicle is specially constructed and equipped for this purpose. However, the transport of a child up to eight years of age, properly secured with a child seat, is permitted.

Depending on the model, the display allows 3/5/9 levels to be configured, so that pedalling assistance can be modulated to suit each situation.

We can choose the assistance level best suited to our pedalling style depending on the type of route. Using less assistance means longer battery life, while increasing the assistance level will give us more acceleration and make it easier to overcome climbs, but at the expense of battery life.

Yes, but no pedalling assistance will be provided. Since e-bikes are heavier than conventional bicycles, it is recommended to avoid being in this situation. In addition to this, remember that a battery, such as that of a smartphone for example, has a range, and being in this situation often compromises the life of the battery.

No. The battery cannot be recharged by cycling.

The duration of a full charge is between 4 and 6 hours. To avoid prematurely compromising the life of the battery, we recommend using only the charger supplied.

For better functioning we recommend that you always keep your e-bike clean and the chain lubricated, avoiding the use of aggressive cleaning products and above all not using high-pressure jets, especially directed towards the battery.

To ride an electric scooter on the road, you must be at least 14 years old.

La normativa italiana consente l’utilizzo del monopattino elettrico su tutte le strade urbane in cui il limite di velocità è di 50 km/h o inferiore. Sulle strade extraurbane la circolazione è consentita solo all’interno delle piste ciclabili. Quando compri un monopattino elettrico, ricordati di consultare le normative e i regolamenti attualmente in vigore nel paese in cui lo utilizzerai e di informarti riguardo eventuali restrizioni legali e/o normative.

Italian law does not require a driving licence or registration. When you buy an electric scooter, remember to consult the laws and regulations currently in force in the country where you will use it and to inform yourself of any legal and/or regulatory restrictions.

The e-scooters sold on Urban e-Mobility comply with current Italian legislation, which stipulates a maximum speed of 25 km/h for the use of electric scooters, which drops to 6 km/h when used in pedestrian areas. When buying an electric scooter, remember to consult the laws and regulations currently in force in the country where you will be using it and to inform yourself of any legal and/or regulatory restrictions.

After logging into your account, you can find this info at the link Orders.

Under Italian law, helmets are compulsory on the road for persons under 18 years of age. Drivers of any age are required to wear a reflective jacket in low visibility conditions and from half an hour after sunset. Your electric scooter must be equipped with a bell for any acoustic signals and with front/rear lights.

When riding an electric scooter, always keep both hands on the handlebars and always ride in a single line, never side-by-side. When buying an electric scooter, remember to consult the laws and regulations currently in force in the country where you will be using it and to inform yourself about any legal and/or regulatory restrictions.

E-scooters (with a motor not exceeding 500W and a maximum assist speed of 25km/h) can be used anywhere a conventional bicycle can be ridden.

It may be the case that the battery has worn out, i.e. it has run out, and it is therefore time to replace it. Please note, in this regard, that batteries generally last about 2 years.

The determining factor is weight. Most scooters range between 10 and 20 kg

Electric scooters are equated with normal bicycles, so you only need to be at least 14 years old.